Frequently asked questions
π Does our moissanite pass a diamond tester?
Yes, our moissanite does pass a diamond tester. Its thermal conductivity is very similar to a diamond, which causes most testers to register it as a positive result.
π What is a GRA Certificate?
Every qualifying piece comes with a GRA (Gem Research Authority) Certificate, which confirms:
- Cut
- Clarity
- Carat
- Moissanite authenticity
This certificate reflects the quality standards behind our moissanite jewelry.
β©οΈ What is your return policy?
Orders can be returned within 14 days if the item is unworn, unused, and in its original packaging.
Custom or personalized pieces are final sale.
π When will I receive my order?
Processing: 1β3 business days
Shipping: Typically 4β9 business days, depending on your location
Tracking is provided immediately once your order ships.
πΊπΈ Is this USA-based?
Yes, we are USA-based. All orders are processed and shipped from within the United States for faster delivery and reliable customer support.